Frequently Asked Questions

How do I purchase and install my eSIM?

What is an eSIM?

How does the service work?

Who can use our eSIM service?

How do I activate my eSIM?

How can I monitor my data consumption?

How can I top-up my eSIM?

Can I keep my current phone number while using my eSIM?

Can I make phone calls?

When does the validity period of the data bundle begin?

When should I buy my eSIM?

Is there coverage at sea?

Can I share data with other devices?

Is there a browsing speed limit?

How long does it take to get data?

What are the benefits of using an eSIM instead of a physical SIM card?

How do I know if my eSIM is working correctly?

How is my data consumed?

How can I remove or deactivate my eSIM after my trip?