Apple eSIM Installation

Follow the steps below to install your eSIM on your device. Apple.

eSIM Installation and Activation Guide

Brand:

Apple

Make sure you have a stable internet connection before starting the installation, ideally using a Wi-Fi network or a strong 4G/5G signal.

Before traveling (installation):

Open 'settings' in your device

In the settings, select the 'Cellular' option.

Add your eSIM

In 'Cellular', tap the 'Add eSIM' option and then select 'Use QR Code.'

Scan the QR code you received via email

Once the QR code has been scanned, wait for the eSIM to install.

Cellular plan label

Once the eSIM has been installed, this menu will appear. Select the second option, then choose the name 'Travel' and press 'Continue'. If you prefer to name the eSIM differently, that’s fine too.

Default Line

Note: If this step doesn't appear, don't worry, just continue.

You will arrive at the 'Default line' menu. Select the option 'Primary' and then press 'Continue'.

iMessage and Facetime

Note: If this step doesn't appear, don't worry, just continue.

In the next menu titled 'iMessage and FaceTime', select the option 'Primary' and then press 'Continue'.

Cellular Data IMPORTANT!

In 'Cellular Data,' select our eSIM, (in this case labelled 'Travel'). Keep the 'allow cellular data switching' option disabled and press 'Done'.

Turn off your eSIM before traveling

If you're not at your destination yet, make sure your 'Travel' eSIM is 'Off' and the Primary SIM is 'On'.

How to deactivate/activate a line or eSIM

To deactivate the eSIM, select the 'Travel' SIM and toggle off the button labeled 'Turn On This Line'.

Upon arriving at your destination (activation):

10.

Upon arriving at your destination, turn off your Primary SIM

In the 'Cellular Data' menu, select your 'Primary SIM' and turn off the line to avoid unwanted charges from your provider.

11.

Activate the eSIM and turn on 'Data Roaming' IMPORTANT!

Select the 'Travel' SIM and toggle the button labeled 'Turn On This Line'. Once activated, scroll down in the same menu and ensure 'Data Roaming' is enabled so your eSIM can function properly.

Additional notes

Once you're at your destination, the 'Cellular Data' setting should be assigned to the DatosdeViaje eSIM. Your 'Primary SIM' should appear as 'Off', and the 'Travel' SIM should be 'On'.

After your trip

Make sure to deactivate or remove the eSIM.

We recommend to not remove your eSIM so you can top it up for your next trip, avoiding the need to install another eSIM.

If you still wish to remove it, simply go to the 'Cellular' menu, select the Secondary SIM, and choose 'Delete eSIM'.

How to top-up your eSIM if you run out of data

If you registered an account with us:

Go to our website and navigate to the 'My eSIM' section.
Log in with your username and password.
Select the eSIM you want to top-up and click the green button that says 'Top-up eSIM'.
Follow the top-up steps.
Enjoy your internet connection—no need to install a new eSIM with a QR code.

If you did not register an account with us:

Click on the 'Consumption' button provided in the email where you received your QR code.
Select the eSIM you want to top-up and click the green button that says 'Top-up eSIM'
Follow the top-up steps.
Enjoy your internet connection—no need to install a new eSIM with a QR code.

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